Your gym. On autopilot.
The AI intelligence platform that runs your whole gym, from the front door to the back office.
Example conversations with ConciergeGym: a visitor joins at the entrance, a member arranges a guest pass by phone, and a member pauses their membership. In each, the concierge asks for any missing details and confirms before making a change.
Zero upfront cost · 3 months free
Every journey. Matched to your way of working.
No two gyms run the same: staffed or 24/7, one site or many. Watch the concierge handle real moments across the gym, at the door, on members’ phones and behind the scenes.
Example conversations with ConciergeGym: a Spanish-speaking visitor gets a free trial pass at the entrance, a new member joins on the entrance tablet, a member pauses her membership by chat, and a declined payment is followed up by SMS in Mandarin, with a team member approving a later retry.
Visitor · Spoken · 6:50 pm
Hola, ¿puedo probar el gimnasio antes de apuntarme?
Translation: Hi, can I try the gym before I sign up?
ConciergeGymSpoken reply
Trial visits checkedFree trial available today
- Language detected: Spanish
- Your rules: one free trial visit per person
- Team on site until 9 pm
¡Claro que sí! Puedes hacer una visita de prueba gratis hoy. Para darte acceso, solo necesito tu nombre y tu número de móvil.
Translation: Of course! You can have a free trial visit today. To give you access, I just need your name and mobile number.
Details receivedName and mobile
- Name
- Mobile number
Visitor · Spoken · 6:51 pm
Me llamo Daniel Ruiz. Mi móvil es el 0412 555 019.
Translation: My name is Daniel Ruiz. My mobile is 0412 555 019.
ConciergeGymSpoken reply
Trial pass createdValid today
- Visitor profile created: Daniel Ruiz
- One-time entry code sent by SMS
- Added to the sales inbox for follow-up
Gracias, Daniel. Te acabo de enviar un código por SMS. Introdúcelo en el teclado de la puerta para entrar.
Translation: Thanks, Daniel. I’ve just sent you a code by SMS. Enter it on the door keypad to get in.
Front door opened with trial codeAccess · 6:53 pm
ConciergeGymSpoken reply
¡Bienvenido, Daniel! Disfruta tu entrenamiento. Si quieres hacerte socio al terminar, pregúntame aquí en la entrada.
Translation: Welcome, Daniel! Enjoy your workout. If you’d like to join afterwards, just ask me here at the entrance.
Every conversation, every action. In one place.
One workspace for your team. Each member’s calls, messages and visits sit alongside every payment, booking and change the concierge makes, so you can see what’s been handled and step in where you’re needed.
Example ConciergeGym workspace: Aisha Malik calls to pause her membership after a knee injury. The concierge pauses it, cancels her PT session and asks the team to approve a refund; a team member approves it, the refund is paid back to her card and the conversation is resolved, with every action on record.
Organised around people
Calls, texts, email, app chats and tablet visits join each member’s history as soon as the concierge knows who they are.
Every action on record
Pauses, payments, bookings and access changes sit alongside the conversation, showing who acted, when and for how much.
In control when it matters
When something needs a person, you see why and what to approve. Take over, add a note, then hand back.
Your whole gym. Run by AI agents and your team.
Replace the patchwork of separate tools. Memberships, payments, access, bookings, retail and every conversation run in one connected system, with AI agents handling the everyday work and your team in control.
300+AI agents, working together with your team.
- Card details agent
- Plans & pricing agent
- Joining agent
- Leads & trials agent · following up a trial
- Freezes agent
- Cancellations agent
- Contracts agent
- Direct debit agent
- Failed payments agent · retrying a card
- Invoices agent
- Refunds agent
- Point of sale agent
- Stock agent · reordering low stock
- Packs & passes agent
- Lockers agent
- Timetable agent
- Waitlist agent · offering a spot
- PT booking agent
- Room hire agent
- Front door agent
- Door access agent · restoring access
- Fobs & QR codes agent
- Visitor pass agent
- Guest pass agent
- Inbox agent · sorting new messages
- Calls agent
- SMS agent
- Email agent
- Chat agent · answering a question
- Member app agent
- Multi-site agent
- Reporting agent
- Referrals agent · thanking a referrer
- Check-in agent
Sales and memberships
Plans and pricing, online joining, trials
Payments and billing
Direct debit, failed-payment recovery, refunds
Entrance and access
Entrance tablet, door control, fobs and QR codes
Conversations and support
Calls, SMS, email, in-app chat
Classes and bookings
Timetables, PT sessions, waitlists
Catalog and retail
Point of sale, packs and passes, stock
Your team
At the centre: each area’s AI agents pass work to and from your team.
Questions, answered.
The essentials owners ask before a demo. Anything else, we’ll cover with you.
Book a demoWhat does ConciergeGym actually do?
It’s one connected AI system that covers your whole gym: sales, memberships, payments, access, bookings, retail and member support. Every conversation and action is recorded in one place, so your team always knows what’s happening.
Is this just another piece of software?
No. Software gives your team more tools to run. ConciergeGym’s AI does the work itself, from sign-ups and payments to bookings and access. Your team just oversees.
Does it replace my staff?
It’s designed to cut manual work, not your team. ConciergeGym answers routine questions and handles repetitive tasks like sign-ups, pauses and payment follow-ups. As a result, your team gets time back and you need fewer hours spent on manual admin. Staff still see everything in the shared inbox, approve anything outside your rules and can step in at any time.
Which channels does the concierge work across?
The entrance intercom, by voice or touch, plus phone calls, SMS, email and in-app chat. Every channel lands in the same inbox and the member’s record.
How is it set up for my gym?
Around the way you already run. Most software makes your gym fit its process. ConciergeGym works the other way: we set it up around your space, plans, policies and team, so the AI runs your business your way, and we keep adjusting it as you change.
Does it work for gym groups and multiple locations?
Yes. It works for a single club or a group, with members recognised across locations and activity visible across every site.
Where is member data stored?
Your data is always stored in a location near your business, down to the city wherever possible. For more on how we store and protect your data, see our privacy policy.
What does it cost to get started?
3 months free, zero upfront cost and no credit card required. After that, pricing depends on how much AI and automation your gym needs, and we’ll go through it with you in your demo. Most gyms end up spending less than they do on their current software.
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See your gym, the new way.
Book a demo and we’ll show you ConciergeGym shaped around your space, your members and the way your team works.
No obligation. Tell us about your gym and we’ll arrange your demo.
3 months free · Zero upfront cost · No credit card required