About these terms
In short
By using ConciergeGym, your business agrees to these terms.
These terms apply to your use of the ConciergeGym website and platform. By creating an account, starting a trial or using the platform, you agree to them on behalf of your business. If you have a separate signed agreement with us, that agreement applies where it differs from these terms.
The service
In short
One connected system to run your gym, with AI doing the everyday work.
ConciergeGym is an AI-run gym management platform. It brings sales, memberships, payments, access, bookings, retail and member conversations into one connected system, with an AI concierge handling everyday work within the rules you configure.
Trial
In short
Try it free for 3 months, no card needed. Continuing afterwards is your choice.
New customers may be offered a free trial, currently 3 months with no upfront cost and no credit card required. We will tell you before the trial ends, and you can choose whether to continue on a paid plan. If you do not continue, your access ends at the close of the trial.
Fees and payment
In short
Pricing depends on how much AI and automation you use, and we agree it with you first.
Paid plans are priced according to the level of AI and automation your gym uses. Fees, billing frequency and any other commercial terms are agreed with you before you move to a paid plan.
Your account
In short
Keep your logins safe, and you’re responsible for who you give access to.
You are responsible for the people you give access to, for keeping login details secure and for the activity that takes place under your account. Tell us promptly if you believe your account has been accessed without permission.
Your data and your members
In short
Your data belongs to you. Make sure you have the right to use your members’ information.
You own the data you and your members put into the platform. You are responsible for having the right to collect and use it, including giving members any required notices and obtaining consents, for example for call recording. We use your data only to provide and support the service, as set out in our Privacy Policy.
AI features and staff oversight
In short
The AI works within your rules, and your team stays in charge of decisions.
The AI concierge acts within the rules, policies and permissions you set. Actions outside those rules are referred to your team for approval. You remain responsible for how you configure the platform and for decisions your staff make, and you should review settings and outcomes regularly.
Acceptable use
In short
Use the platform fairly and lawfully, and don’t misuse it.
You agree not to:
- Use the platform for unlawful, harmful or misleading purposes.
- Send unsolicited marketing in breach of spam laws.
- Attempt to access other customers’ data, interfere with the platform or reverse engineer it.
- Resell or provide the platform to third parties without our agreement.
Third-party services
In short
Some features use other providers, like payments or door hardware, which have their own terms.
Some features rely on third-party services, such as payment processors, telephony and messaging providers, or door and access hardware. Your use of those services may be subject to their own terms.
Availability and support
In short
We work to keep things running and fix issues quickly.
We work to keep the platform available and to resolve issues promptly. From time to time we may carry out maintenance or make changes to improve the service.
Intellectual property
In short
The platform is ours. You can use it while your account is active.
We own the platform, including its software, design and content. You may use it for your business while your account is active. Feedback you give us may be used to improve the service.
Liability
In short
Your consumer law rights still apply. Otherwise, our liability is limited.
Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability is limited as set out in your agreement with us, and we are not liable for indirect or consequential loss.
Ending your use
In short
You can leave in line with your plan, and you can take your data with you.
You can stop using the platform at any time in line with your plan. We may suspend or end access if these terms are seriously breached. When your account ends, we will make your data available for export for a reasonable period before deleting it.
Changes to these terms
In short
If these terms change in a way that affects you, we’ll tell you first.
We may update these terms. If a change materially affects you, we will let you know in advance.
Contact us
In short
Questions? Contact our team.
For questions about these terms, contact us through our contact page.